Business Analyst

Referenznummer Nr.815

business analyst / consultant
business analysis
concepts
project & programme management

skills & experiences
business analysis
process analysis / design & optimization
concepts, specifications and requirement analysis
conceptual application architecture
process security analysis / audit
technology, process and market consulting
project management

economic sectors
banking / finance
(mobile) telecommunications
telecom expense management
logistics
pharmacy (life science)
self-service banking automation

project experience

Telecommunications (Germany, UK)
10/2011 – today
project “Inventory Management & Acceptance into Service Processes”
analyzing, standardizing and conceptual work on global inventory management
project manager Inventory Management
o Analyzing of IPT inventory quality, team lead
o Root cause analysis, mitigation concepts and concept&implementation agreements
o Consulting for process change of adjacent processes (Acceptance into Service etc.)
o Consulting for commercial (process) optimizations and simplification models

Bank, Frankfurt am Main / Eschborn, Germany. 05/2007 – 10/2011
project “TEM – Telecom Expense Management”
globalizing and outsourcing of the management of telecom cost (voice services)
project manager RFP – Request for Proposal
o Global requirement analysis for TEM – RFP (major hubs New York, London, Frankfurt, Milano)
o Initial selection and evaluation of potential RFP participants
o Structuring and authoring of RFP sub project manager TEM – US/UK integration and project marketing
o US and UK requirement analysis and concepts including workshops lead and documentation
o Project marketing such as management presentations, concept & alternatives approach, structuring, budget overviews, timelines, ROI calculations, decision papers, etc.
o Primary liaison and coordinator for US & UK project representatives
o Conceptual development of Interim solution after project relaunch, subject matter expert TEM – global inventory management
o SME / analyst role for global voice services inventory management
o Analyst for country onboarding expertise and service model impact analysis, project “Contracting of Global IPT Managed Service Provider” RFP, downselecting and contract finalization for a global Managed Service Provider for IP Telephony Infrastructure, Service & Operate subject matter expert, consultant for
o ordering, billing and inventory management
o strategic setup for global telecom expense management provider including inventory maintenance processes (MACD), including stakeholder reviews & integration with major global hubs
o contractual reviews of ITIL driven incident, change and config management for IPT governance functions project “Phoenix Transition” implementing of a new contract; transition from old to new service & governance contract model for managed service of TDM telephony infrastructre project manager phoenix transition
o responsible for transition and implementation of new contract for EMEA reagion
o steering and coordination of sub project managers
o responsible for sub project & processes in ordering & billing

Bank, Frankfurt am Main, Germany
04/2004 – 06/2007
project “Bankagentur – Filiale der Zukunft” (“branch of the future”)
strategic realignment of low-profitable branches (“branch of the future”)
subproject manager pilot-migration, phase 1: “Bankagentur / Filiale der Zukunft”
o concept development, negotiation and realization responsibility of pilot migration and hardware/software rollout of self service devices
o coordination of device and software commissioning in all affected branches
o coordination of service providers for constructional measures, cash logistics, conveyance and engineers subproject manager pilot, phase 2: banknote recycling
o customer requirement analysis
o approval, quality assurance and coordination of software suppliers
o pilot product launch coordination and responsibility
o evaluation and project integration of regulatory requirements technical consultant: optimization of process and technology
o device / service availability increase
o device management quality increase
o self service device XP migration security audit / concepts; threat analysis & impact assessment
o approval, quality assurance and coordination of software suppliers responsible consultant: evaluation of alternative self service devices and concepts
o setup and coordination of evaluation for alternative device manufacturers
o requirement analysis / achievement potential analysis
o decision model presentation project foreign country expansion of self service focused pilot branches pilot implementation of self service devices in foreign country branches of the Commerzbank following the precedent of the branch concept „Filiale der Zukunft“ subproject manager pilot implementation self service devices and infrastructure
o concept development, negotiation and realization responsibility of infrastructure and process accessibility
o approval, quality assurance and coordination of software suppliers
o pilot product launch coordination and responsibility project Consolidation of credit card processing subcontractors expense optimized pooling of external subcontracted credit card processors subproject manager infrastructure
o analysis, concept development and realization coordination of technical and process infrastructure
o concept development and negotiation of security concepts & implementation technological environment: Hogan on zOS, MQSeries 5.3 on AIX, WAN/LAN, IPSEC, SSL, firewall and router configuration planning, terminal emulation 3270, file transfer using Connect:Direct

Telecommunications, Düsseldorf, Germany
08/2003 – 04/2004
project Vodafone ePOS – substitution of Point Of Sale Software technological substitution of order entry management system and integration of new requirements to evolve into customer relationship and dialogue marketing management software business analyst
o authoring of company-wide agreed study for substitution of order entry management system
o status quo analysis, actor and requirement analysis
o technology evaluation and recommendation
o product concept catalogue / customer requirement specification, migration strategies
o risk analysis, project planning, expense estimations, skill requirement analysis technological environment: nation-wide distributed client/server application migration of c/c++ and Informix databases to Java (J2SE/EE) and Oracle/Borland databases

Bank, Frankfurt am Main, Germany
11/2001 – 01/2003
project Outsourcing POS-processing
competence focusing of POS processing and administration in newly launched joint company
analyst, subproject manager
o process and requirement analysis for outsourcing of POS business into a dedicated and newly launched company with another german bank
o subproject responsibility for network architecture, security issues and internet applications
o migration planning and realization responsibility technological environment: internet application with J2EE, RDBMS on Sun Solaris and Oracle 8i/Sybase ASA/IBM Websphere IP-WAN and X.25 environments IBM Mainframe and Stratus Continuum server systems

Bank, Frankfurt am Main, Germany
05/2001 – 10/2002br> project Online-/Web-Archive
online archive systems within the online banking department for private and corporate customers
analyst, consultant
o analysis and consulting on demand of the market departments
o consulting for technical implementation, interface design and security & impact assessment
o consulting & evaluation of alternative solutions / market research
technological environment: internet applications with J2EE, RDBMS on Sun Solaris and Oracle
implementation and market research/studies for interfaces to IBM MVS systems and several other systems, online banking and customer legacy databases

Software Company, Germany
08/2001 – 11/2001 and 02/2002 bis 03/2002
project start-up software development company
technical consulting for start-up software development company
analyst, implementation consultant
o analysis and concepts for network infrastructure, operating systems und applications
o LAN/DMZ/VPN concepts, web server, email and secure remote access
o automated software-rollout and installation of clients
technological environment:
Microsoft 2k server/client, MS office 2k, Lotus Notes Domino server and client for workflow, document management and customer support migration planning and rollout of Microsoft Windows XP and Office XP in march 2002

Bank, Frankfurt am Main, Germany
12/2000 – 08/2001
project CSS – POS-Statistics-System / Application Framework corporate customers department, card based transaction systems (POS), online-banking
analyst, architect, concept developer
o requirement analysis & concept development and implementation coordination for CSS product
o requirement analysis & concept development of J2EE Application & Security Framework focused on process optimization and TTM issues in bankwide software development and PKI based security solutions
technological environment:
J2EE, RDBMS on Sun Solaris and Oracle 8i/Sybase ASA/IBM Websphere PKI-infrastructure (Certificate administration with directory server and legacy integration) messaging-based middleware to IBM mainframe (JMS, bank-specific messaging systems)

Telecommunications, Bonn, Germany
08/2000 – 12/2000
project WAP / mobile internet / GPRS / UMTS – billing systems
analyst, architect, concept developer
o analysis, architecture and concepts concerning WAP / mobile internet solutions
o development of billing concepts for 3rd generation mobile data services (GPRS&UMTS)
o consulting for unified messaging/voicemail systems and integration of UMS into customer voicemail infrastructure
technological environment:
Siemens /phone.com and Nokia WAP Server running on MS Windows 2000 servers UMS systems by Comverse (Unified Messaging), GSM/(HS)CSD/GPRS environment

educational background

education: studies of computer science, business economics and perceptional psychology
languages: German (native), English business fluent oral & written

product- and technology experience

operating systems
• Windows XP, 2k, NT (Pro & Server) • Unix (incl. derivatives)
• VOS on Stratus Continuum Series

application server based technologies:
• Java (J2EE), CORBA, EAI, Webservices, messaging systems, ASP/JSP, XML, HTML

products / technologies:
• Oracle 9i
• IBM Websphere
• Sybase ASA (Adaptive Server Anywhere)
• Allaire Coldfusion
• Tomcat/Apache
• Microsoft IIS / SQL Server
• Microsoft Commercial Internet System
• Tibco Rendezvous
• IBM MQSeries
• Connect:Direct
• FTAM
• Objectdesign ObjectStore OODBMS
• Objectdesign Javlin EJB
• Objectdesign eXcelon XML Server

client / server technologies:
• Java (J2SE/ME), replication systems, proprietary C/S solutions

products / technologies:
• Oracle 9i lite
• Sybase ASA
• Java Webstart
• Local database applications
• Borland JDatastore
• IBM Cloudscape

script-based technologies

products / technologies:
• Microsoft Visual Basic for Applications
• Windos Scripting Host
• Sybase Powerbuilder

systems management
automated software distribution systems, systems management/-monitoring, directory services (LDAP)
products / technologies:
• Microsoft ADS / RIS (Active Directory / Remote Installation)
• Systems Management Server
• Small Business Server
• IBM Tivoli
• NetSupport NetInstall
• OSA NetDeploy
• HP Openview
• CA ControlIT
• IIS Internet Scanner
• ISS Realsecure

network architecture / technologies
LAN / WAN (Local/Wide Area Networks), VPN (Virtual Private Networks), RAS (Remote Access), Network Security, Firewall / Intrusion Detection, HA (High Availability Systems)
products / technologies:
• TCP/IP WAN/LAN
• ATM/Frame Relay-WAN
• NAT / Firewalls
• IPSEC/VPN
• X.25
• Datex-P
• Symantec Velociraptor
• Cisco Router
• Checkpoint FW-1

product- and technology experience:

special / other systems
• SUN Solaris cluster systems (E4500)
• Stratus Continuum Series high availability systems running VOS operating systems
• ATOS Poseidon (OLTP)
• ATOS/AWP Sempris/Hogan
• Microsoft Exchange Server
• Microsoft Terminal Server

SB-banking / self service device systems / transaction authorization systems
• KEBA Rondo R5 Cash Recycler
• KEBA Rondo F4 LCM Cash-In
• DPS Engineering ECMS Client/Classic
• Tomaxx double x/x server & client
• EPS asx authorization and payment processing platform
• PBM (personal banking machines standard) with CRS extensions

methods of software development, analysis and conception
• UML (Unified Modeling Language)
• product concept catalogue / customer requirement specification
• Use Cases

process modeling
• ARIS (IDS Scheer AG BPM)
• MDA (Model Driven Architecture)
• RUP (Rational Unified Process)
• XP (eXtreme Programming)

risk analysis
• FMEA / FMECA (Failure Mode, Effects and Criticality Analysis)
• ZHA (Zurich Hazard Analysis)
• FTA (Fault Tree Analysis)

CASE-Tools
• Borland Together
• IBM RationalRose
• UMLWorkbench
• ARIS Toolset

IDE´s (Integrated Development Environment):
• Borland JBuilder • Microsoft Visual Studio Enterprise Voice technologies
• Siemens HiPath 4000 • AVAYA Aura
Kdnr: 815