Systems Administrator
Referenznummer Nr.818
Professional Profile
A trustworthy, flexible and performance driven professional with over 10+ years of experience in the CRM application field, with an exceptional blend of leadership and technical knowledge. Adept at investigative and troubleshooting activities, accompanied by meticulous attention to detail with a track record of delivering profit focused operational improvements within telecoms, team dynamics and bottom line performance, as well as leading developments combining business analysis led technical process improvements. Enjoys being part of, as well as managing, motivating, training and developing successful productive teams and thrives in a highly pressurised and challenging working environments where strict scheduling is maintained.
Objective
Looking for a new challenge as a systems administrator, which offers the opportunity to develop new skills and further professional development.
Core Competencies
Applications Management * Process Improvement * CRM * Clarify Expertise Client Management * Project Delivery * Team Leadership * Root Cause Analysis * Troubleshooting * Problem Resolution
Career Summary
2001 – date: SENIOR SYSTEMS ADMINISTRATOR Telecommunications, Zurich, Switzerland
Leading a diverse range of user and system support activities for companys mobile business processes across its customer self-service and point-of-sale tools portfolio, notably on Amdocs Clarify v13.1/6.0
Responsible for capital expenditure, reporting on and participating in weekly project Tollgate meetings, coordinating outcomes with other departments and teams
Driving and championing improvement in process and application initiatives with the development, testing project and programme management teams while acting as a central point of contact between development, business and customer care functions
Accountable as second level applications support specialist, significantly contributing to release projects while regularly proposing system improvements and solutions to technical problems
? Coordinating, analyzing and managing projects that impact or involve the operations team, while acting as operational single point of contact and facilitating project managers and development throughout the project life cycle.
? Managed “Document Management System” (DMS), maintained close coordination and interaction with vendors and in house development. Problem analyses and system support
Significant Achievements
? Achieved savings totalling hundreds of thousands of Euros by meticulously investigating SIM change issues related to customer services.
? Reduced workload on the operations team by training the technical support team to act as first level support
? Conceptualized, established and managed problem management process across several units/teams by implementing resolution methodology that facilitated incident prevention and minimized impact of unpreventable incidents.
? Maintained high availability of business processes, application monitoring as well as user management and user support. Through the documentation of business processes and the effective management of transition of patches, participation in releases and rollouts
2000 – 2001: SYSTEMS OPERATOR Telecommunications, Zurich, Switzerland
Processed data for Comptel SAS switches (mediation devices), monitored all systems on HP Open view monitoring tool and administered AS/400 System and managed daily back-up processes
Supported billing operations for Fix net and mobile billing, billing problems and incident analysis
Accountable for banking transactions and management of company payments over online servers
Maintained complete documentation/manuals of billing system, operations and procedures and daily, weekly and monthly statistics reports
Education and Qualifications
Bachelor of Business Administration GSBA Zurich (2012)
Modules completed:
Finance & Accounting
HR-Training and Development
IT-MT
Entrepreneurship
Marketing
Logistics
Modules in progress
Mathematics
TOEFL
GMAT
College (Intermediate College (1985), equivalent to A level.
Secondary School Including English, Mathematics and Physics (1977) (equivalent to GCSE)
Key Technical Skills
Querying Microsoft SQL (2006)
Microsoft Outlook (2000)
UNIX for Oracle DBAs, (2003)
HP Unix, Nutzung des Betriebssystems 1.1(2000)
DB/SQL (2003)
HP Unix, Nutzung des Betriebssystems 1(2000)
SER ITA Cold and ITA Loris (2002)
Microsoft Certified Professional (1999)
SER ITA Server (2002)
Microsoft Certified Professional Program (1999)
SER Distiller (2002)
A+Hardware and Software Certification Program (1999)
Visual Basic (2002)
Informatik-Grundkurse, (1990)
Arbor BP/Fundamental (2001)
Professional Development
Customer Service Training (2002)
Dealing with conflicts (2002)
German language course (1995)
Personal Details
Driving License: Full/Clean
Languages: Fluent English and German
