Global Learning Content Developer REXIS (m/w/d)

Global Learning Content Developer REXIS (m/w/d)- collaboration tools/ publishing/english/CRM /IT /video editing

Project / Role:
For our client Roche Diagnostics International AG in Rotkreuz we are looking for a highly motivated and qualified Global Learning Content Developer REXIS (m/w/d)

Background:
Roche REXIS stands for Roche excellence in sales and service. This global initiative aims to further improve sales and service processes, as well as the according customer relationship management solution that integrates marketing, sales, customer support center, back office and field services into a common platform. We are looking for a passionate Global Learning Content Developer to help us improve the training of REXIS Service. As Global Learning Content Developer, you will be creating appealing learning content and tools related to service processes and tools (e.g. salesforce.com). The learning content and tools will be created as part of software releases as well as part of global projects and initiatives. You will closely work with Global and Regional Business Process Managers and other stakeholders to understand the training needs and to get input (e.g. new software features, changes to processes) for the learning content. In addition, you will closely collaborate with your team colleagues in Germany and Switzerland.

Tasks & Responsibilities:
* Create learning content (reference documents, interactive guides, process flowcharts) and tools for software releases and global projects and initiatives
* Closely work with business process managers and other stakeholders globally to understand the changes of tools and processes and to translate them into appealing learning content
* Closely work with your team colleague in Germany, Switzerland, US and Asia
* Drive the continued development of learning content production and learning management practices
* Lead proactively sub-projects within the REXIS service team, especially in the area of communication, change management and training

Must Haves:
* One or two year experienced in producing high-quality learning content, such as written documents, illustrations, videos
* One or two experience in online collaboration tools, desktop publishing and video editing and innovative learning solutions information
* Excellent writing, editing and proofreading skills in English
* Solid skills in managing diverse stakeholder needs on a global level and collaborating in virtual teams
* Familiarity with the concept and operating logic of CRM systems and Field Service Management applications
* Strong interest in IT project management and change management
* Experience from a global company
* Ability to travel about 5% to 10% globally

Nice to Have:
* Familiarity with Salesforce, SAP, ServiceMax, Adobe InDesign, Camtasia, WalkMe is a plus
* Fluent in English, any other language is a plus

Personal requirements:
* Proactive, communicative and strong (virtual) presenter
* Analytical mindset and strong ability in structuring, synthesizing and visualizing
* Good listener, fast learner and good organizer and collaborator
* Open-minded / Goal-oriented
* You take challenges as opportunities and are able to respectfully collaborate with other team members, even in stressful situations

Reference No.: 919845SGR
Role: Global Learning Content Developer REXIS
Industry: Pharma
Location: Rotkreuz
Workload: 100%
Start: 01.03.2020
Duration: unlimited
Deadline: 31.01.2021

Should you find yourself suitable for this position then please send us your complete CV using the link in this advert. If the position is not a perfect match and you wish to receive other opportunities directly, you can send us your CV anyway via this advert or to jobs[at]itcag[dot]com.

Contact us for further information regarding our company, our positions or our attractive payroll-only-program: +41 41 760 77 01.

About us:

ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed