GCS Mol Labs Support & Training Specialist (m/f/d)

GCS Mol Labs Support & Training Specialist (m/f/d) – Medical device / Molecular Diagnostic systems / didactic competencies / field support / English

Project:
For our customer Roche Diagnostics International AG based in Rotkreuz we are looking for a highly qualified GCS Mol Labs Support & Training Specialist (m/f/d).

Background:
For our Global Customer Support department (GCS), we are looking for a Support & Training Specialist in the GCS Mol Labs department, in which you will support Roche Mol Labs Sequencing Solutions. The candidate will Support on-market products by performing Level 2 troubleshooting and requests for support from Regional Support Centers, Country Organizations (Affiliates), and external customers. Additionally, if necessary they will escalate to level 3 support. Moreover, they will create and update documentation, train internal personnel (affiliates/regions) and collaborate with product/ software development teams. The candidate applies knowledge of engineering/IT principles, installation and repair procedures, system and hardware design, and troubleshooting principles and practices.

The perfect candidate: The perfect candidate has a degree in clinical biochemistry or biology, an affinity for documentation and at least 2-3 years of field support experience within the medical device / diagnostics industry. Additionally, the ideal individual has had first hands Trainer experience and didactic competencies.

Tasks & Responsibilities:
* Follows established Global Customer Support (GCS) Quality System procedures as well as
Business Area Quality System procedures in the execution of work.
* Provides on market support by responding to requests for second level support independently with occasional guidance from senior member of team.
* Provides on-call support on a rotational basis.
* On-site support for local and regional service and training activities on demand.
* Applies diverse knowledge and experience of hardware repair, troubleshooting and servicing principles, and practices.
* Supports service requirements on development projects and creates/updates service documentation for internal/external training prior to Launch Decision and throughout the products lifecycle..
* Utilizes project management fundamentals to ensure assigned projects and respective deliverables are completed on time and on quality.
* Other duties as assigned by management.

Must Haves:
* Academic (Fachhochschule or University) degree or similar education in clinical biochemistry and/or biology
* 2-3 years field support experience within the medical device / diagnostics industry
* Initial experience with Molecular Diagnostic systems
* Support oriented – experience of providing a high standard of customer service and problem solving
* First hands-on Trainer experience, didactic competencies
* Strong analytical skills
* Intercultural sensitivity
* Fluent in English

Nice to Haves:
* German is a plus

Reference Nr.: 922462SDA
Role: Mol Labs Support & Training Specialist (m/f/d)
Industrie: Pharma
Workplace: Rotkreuz (Home Office:possible, min 40% onsite)
Pensum: 80-100%
Start: 01.05.2023
Duration: 12++
Deadline: 12.03.2023

If you are interested in this position, please send us your complete dossier via the link in this advertisement. If this position does not fit your profile and you wish to be considered for another position directly, you can also send us your dossier via this ad or to jobs[at]itcag[dot]com.
Contact us for more information about our company, our positions or our attractive Payroll-Only programme: +41 41 760 77 01.

About us:
ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering.
We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.