Global Customer Support – Support & Training Specialist (f/m/d)

Global Customer Support – Support & Training Specialist (f/m/d) – laboratory diagnostic / IT Solutions
/ developing and implementing training sessions / Teaching skills / English

Project:
For our customer Roche Diagnostics International AG based in Rotkreuz we are looking for a highly qualified Global Customer Support – Support & Training Specialist.

Background:
As a Support & Training Specialist in GCS Support & Training, the candidate will ensure ongoing product support for analytical systems in Point of Care with focus on molecular products and corresponding IT & digital applications and services. Contributes to product care quality meetings and provides service relevant information. The candidate will be responsible for training execution and technical 2nd level support for different target groups such as service engineers. The perfect candidate has a qualified degree in technology and first professional experience in supporting and servicing technology equipment systems in combination with IT solutions. Experience in developing and implementing training sessions for service engineers, and the methodology and teaching skills is required. For this role, the candidate needs to be extremely service-oriented and be fluent in both English and German. The candidate needs to be willing to travel (up to 30%).

Tasks & Responsibilities:
* You are actively involved in the development of concepts and engaged in service initiatives such as digital applications, system solutions, concepts and data analysis.
* Your expertise lies in training and 2nd level support for analytical systems. Trainings are executed and supported for global staff. Supports the training methodology for all job oriented trainings
* Offers 2nd level support hotlines for affiliates and regions in order to minimize system down times, allowing for a fast workaround or solution
* You will provide support for the analysis of related problems, contributing to the appropriate solution
* You warrant that product support meets the requirements of the distribution organizations. This involves being the contact for complex issues regarding installation, repair and configuration and if necessary, you provide onsite support to global customers
* In addition, you will be involved in projects with internal and external manufacturers for new and further development of analytical systems
* You will be responsible for the coordination and support for Software, Hardware and test procedure updates in the Roche Repair Depots Centre in Spain and North America for a professional Point of Care medical device.

Must Haves:
* Qualified degree in technology (preferably in electronic/automation)
* First professional experience in supporting and servicing technology equipment systems (preferably laboratory diagnostic) in combination with IT solutions
* Enjoy developing and implementing training sessions for service engineers, which are predominantly held in English. Methodology and teaching skills
* Enjoy working for and with clients and being extremely service-oriented
* Enjoy working in global matrix structures and count communication and teamwork skills as well as intercultural skills
* Fluent in English and German
* Open to frequent and extended travel (approximately 30%) in Europe and USA.

Reference Nr.: 922285SDA
Role: Global Customer Support – Support & Training Specialist (f/m/d)
Industrie: Pharma
Workplace: Rotkreuz
Pensum: 100%
Start: 16.02.2023
Duration: 6++
Deadline: 09.01.2023

If you are interested in this position, please send us your complete dossier via the link in this advertisement. If this position does not fit your profile and you wish to be considered for another position directly, you can also send us your dossier via this ad or to jobs[at]itcag[dot]com.
Contact us for more information about our company, our positions or our attractive Payroll-Only programme: +41 41 760 77 01.

About us:
ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering.
We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.