Instrument Support Engineer (f/m/d)

Instrument Support Engineer (f/m/d) – automation / biosafety / technical problems / German / Service Engineer

Project:
For our customer Roche Diagnostics International AG based in Rotkreuz we are looking for a highly qualified Instrument Support Engineer

Background:
As a healthcare pioneer and the industry’s global leader in in-vitro diagnostics, the Diagnostics Division pushes boundaries and challenges the status quo to redefine what’s possible. Our commitment to research and development means we can bring to the market integrated solutions in diagnostic testing, laboratory efficiency, healthcare digitalization and decision support tools and software. Our products deliver increasingly precise information to help save lives, prevent or control the risk of infection and monitor treatment effectiveness.
RDS R&D is structured in four networks and four-chapter areas. The international teams are located on various sites and countries across the globe.

The perfect candidate:
We are looking for a young professional candidate who has the Lab Hardware experience and the ability to use the technical knowledge to troubleshoot, maintain and support the hardware.

Tasks & Responsibilities:
* Technical expert and point of contact for our internal customers regarding service aspects
* Installation and commissioning of instruments
* Autonomous troubleshooting and logging of hardware and software issues
* Deployment and servicing of various instruments and their configurations
* Documentation according to quality standards
* Support of global development trials
* Communicate and evangelize the value of the product and strategy internally to Roche stakeholders and externally to customers and partners
* Make business and product-related decisions or recommendations based on qualitative and quantitative (e.g. market, sales) information. Select and use relevant and appropriate analytics tools and methodology

Must Haves:
* Higher educational degree in technical engineering or life sciences discipline (e.g. Medical devices, Electronic/Automation, Mechatronics) or corresponding job experience including apprenticeship
* Min. 3-5 years‘ experience as Service Engineer for (Lab)Instruments, preferably within the regulated environment
* Know-how in hardware, software and IT-infrastructure as well as experience in servicing of diagnostics instruments
* Min. 3-5 years‘ experience in resolution of technical problems in an interdisciplinary environments (laboratory, software, hardware, workflow)
* Experience in and/or willingness to work in a highly regulated industry and in labs with biosafety levels S1 and S2
* Fluency in German (spoken and written) and good business English (min. B2 Level)
* Customer- and service-oriented, enthusiastic team player with good communication and collaboration skills, autonomous and proactive working style
* Ability to communicate with different internal stakeholders, translate and understand their business needs

Reference Nr.: 923088SGR
Role: Instrument Support Engineer
Industrie: Pharma
Workplace: Rotkreuz
Pensum: 100%
Start: 01.02.2024
Duration: 12++
Deadline: 17.12.2023

If you are interested in this position, please send us your complete dossier via the link in this advertisement. If this position does not fit your profile and you wish to be considered for another position directly, you can also send us your dossier via this ad or to jobs[at]itcag[dot]com.

Contact us for more information about our company, our positions or our attractive Payroll-Only programme: +41 41 760 77 01.

About us:

ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering.

We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.