IT User Service Support 100%

IT User Service Support 100% – Bomgar/ServiceNow/English/SAFe

Role:

For our client in the Pharma industry based in Kaiseraugst we are looking for an IT User Service Support.

We are seeking technically well-informed candidates with excellent interpersonal skills for the Technical Support position. Technical support staff troubleshoot technical issues, provide timely customer feedback, and have other responsibilities. In addition, technical support associates must speak directly with customers and prepare written documentation, which requires excellent written and verbal communication.

Areas of responsibility:

• Identifying hardware and software problems.
• Troubleshooting technical problems.
• Install and configure hardware and software.
• Talking with customers to capture problems in the best way possible.
• Clean documentation of procedures.
• Guiding customers through a series of actions to resolve a problem.
• Providing documents and training materials to customers.
• Proactive Support
• Onsite Support (Walk-In and Welcome Desk)
• Delivery & Optimization development of squad tasks and processes with the goal of reducing complexity
• Lean Management and process improvement/automation while maintaining a high level of customer satisfaction

Professional and technical requirements:
* Finished apprenticeship in information technology or similar or 2+ years of experience in technical support

• Min. 1 year of experience in technical support, desktop support or similar role
• Proficiency with Windows/Mac OS
• Experience with remote desktop applications and help desk software (e.g. Bomgar and ServiceNow)
• Fluency written and verbal communication in English and German is a MUST
• Attention to detail and good problem-solving skills
• Excellent interpersonal skills
• Team player
• Able to set priorities
• Analytical way of thinking an advantage
• Reliable personality

Nice to Haves:

• Knowledge of Agile working methods Scrum/ SAFe an advantage.
• Experience in gSuite is a plus

Reference no: 920718AG

Role: IT User Support

Industry: Pharmaceutical industry

Workload: 100%

Location: Kaiseraugst/Basel, Switzerland

Start date: asap

Duration: 6 months contract, with possible extension

About us:

ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.