IT User Service Support (f/m/d)

IT User Service Support (f/m/d) – Windows/Mac OS / remote desktop applications / GSuite / help desk software / English and German

Project:
For our customer a big pharmaceutical company in Basel we are looking for a highly qualified IT User Service Support.

Background:
Our client is seeking technically perceptive candidates with excellent interpersonal skills for the Technical Support position. Technical support staff troubleshoot technical issues, provide timely customer feedback, and have other responsibilities. In addition, technical support associates must speak directly with customers and prepare written documentation, which requires excellent written and verbal communication.
Our client is looking for a candidate who either has two years of work experience in technical support/desktop support or someone with a finished apprenticeship in information technology combined with at least 1 years of technical support or similar. We need someone with ServiceNow experience and Gsuite Applications.

Tasks & Responsibilities:
* Identifying hardware and software problems
* Troubleshooting technical problems
* Install and configure hardware and software
* Talking with customers to capture problems in the best way possible
* Clean documentation of procedures
* Guiding customers through a series of actions to resolve a problem
* Providing documents and training materials to customers
* Proactive Support
* Onsite Support
* Further develop Delivery & Opt. squad tasks and processes with the goal of reducing complexity
* Make processes more efficient (Lean), automate processes while maintaining a high level of
customer satisfaction

Must Haves:
* Finished apprenticeship in information technology or similar or 2+ years of experience in technical support or desktop support
* Min. 2+ years of experience in technical support, desktop support or similar role
* Proficiency with Windows/Mac OS and GSuite Applications
* Experience with remote desktop applications and help desk software (e.g. Bomgar and ServiceNow)
* Experience in Hardware support
* Fluency written and verbal communication in English and German is a MUST
* Attention to detail and good problem solving skills
* Excellent interpersonal skills and who is proactive and willing to work
* Team player
* Able to set priorities
* Analytical way of thinking an advantage
* Reliable personality
* Proactive listener and solution presenter.

Nice to Haves:
* Knowledge of Agile working methods Scrum/ SAFe an advantage
* Attention to detail and good problem solving skills

Reference Nr.: 922065SDA
Role: IT User Service Support
Industrie: Pharma
Workplace: Basel und Kaiseraugst (Rotation)
Pensum: 100%
Start: 01.01.2023
Duration: 12++
Deadline: 26.10.2022

If you are interested in this position, please send us your complete dossier via the link in this advertisement. If this position does not fit your profile and you wish to be considered for another position directly, you can also send us your dossier via this ad or to jobs[at]itcag[dot]com.
Contact us for more information about our company, our positions or our attractive Payroll-Only programme: +41 41 760 77 01.

About us:
ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering.
We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.