Technical Content Creator (f/m/d)

Technical Content Creator (f/m/d) – Ixiasoft / FrameMaker / German / English / lab systems

Project:
For our customer Roche Diagnostics International AG based in Rotkreuz we are looking for 2 highly qualified Technical Content Creator. One Senior and one junior.

Background:
Global Customer Support (GCS) is the global organization responsible for Technical Services in the Diagnostics Division, which ensures end user success. GCS supports the service organizations of the Roche affiliates and the Lifecycle-Teams.
We set the standards of innovative and best-in-class service excellence for Roche Diagnostics by keeping our customers at the center of everything we do. We are their voice, and the bridge between them and the Global Business teams, ensuring customer satisfaction is at the center of product designs and updates. Thereby, we support them across borders with solutions by providing training, knowledge, spare parts, and tools to meet their needs. Therefore, by equipping them with the right tools and developing their skills, we enable and maintain customers‘ operations, contributing to shaping healthcare now and allowing them to change lives tomorrow.
Our passion lies in supporting our Customers and Affiliates and being a trusted partner because OUR HEART BEATS FOR CUSTOMER SERVICE. Within Knowledge & Learning Excellence, we deliver the right content at the right time via the right channels for our customers to enable error-free operation of our products. We use multilingual data to improve the customer experience with our digital service solutions and products. We ensure that internal knowledge is curated and spread across all Customer Areas, and efficiently and properly prepared for our customers.

The perfect candidates need to have a professional background as a technical writer with proven experience in technical writing including the experience with Adobe FrameMaker (XML-based). ¨

Tasks & Responsibilities:
* Write and update customer-facing and service content in English for Roche instruments and software, while respecting project timelines and documentation standards, guidelines, and templates.
* Independently gather and consolidate the information needed for the technical content creation. Create content. Work closely with the content manager, project manager, project teams, manufacturer, and subject matter experts in development teams and within GCS (both locally and globally).
* Independently create and modify multi-media content as required (e.g. photographs, screenshots, videos, 3D graphics, diagrams) using appropriate software tools, or trigger the creation and integrate them into deliverables while adhering to established guidelines.
* May assist the Technical Content Manager to organize the review of the deliverables produced; document and implement their input.
* Collect input for documentation updates and produce these updates in close coordination with the Technical Content Manager, subject matter experts, and project teams.
* Ensure that quality targets, timelines, and regulatory requirements are respected.
* After translation, create target language versions of deliverables (PDF and electronic).
* Use knowledge and expertise to proactively contribute to regular updates of documentation tools, processes, and standards, in collaboration with other KLE subchapters and relevant stakeholders.
* Check content written by other Technical Content Creators, ensuring that terminology and documentation guidelines have been followed. Provide feedback to the author regarding the changes needed.
* Contribute to the continuous growth of product terminology in close collaboration with the terminologist assigned to the product.
* In collaboration with the User Experience department and the Terminologist assigned to the project, create English user interface texts, and review them for translatability, terminological correctness, and adherence to style guidelines.
* Actively contribute to the risk assessment process for assigned products, ensuring that all relevant product risks and their mitigations are described in the documentation.
* May be responsible for content management tasks.
* May assist the Language Operations subchapter with translation management tasks: manage translation activities with external agencies and coordinate the translation review process with affiliates.

Additional tasks:
* May act as a terminologist. Create and manage English terminology for assigned products and ensures the entry of approved terms and definitions in the Roche terminology database (DIAlex). Provide product terminology to stakeholders.
* Manage CAPA-related updates and documents corrective measures in the CAPA tool.

Must Haves:
* Min. bachelor’s degree in technical writing or similar
* Proven experience in technical writing, preferably in a diagnostics business environment
* At least 3-5 years‘ experience of using Adobe FrameMaker (XML-based) or a similar structured authoring tool
* Min. first experience with Ixiasoft, Schema ST4, or a similar Component Content Management System
* Knowledge of multimedia tools and processes used in state-of-the-art technical documentation
* Familiarity with hardware and software development processes
* Excellent spoken and written command of English (native speaker or equivalent level)
* Ability to communicate in an international environment with subject matter experts from different functional areas
* Willingness to travel

Nice to Have:
* Familiarity with laboratory systems and environments
* Experience in minimalistic and topic-oriented writing
* Good command of German

Reference Nr.: 922971SGR
Role: Technical Content Creator
Industry: Pharma
Workplace: Rotkreuz
Pensum: 100%
Start: 01.12.2023
Duration: 24++
Deadline: 01.11.2023

If you are interested in this position, please send us your complete dossier via the link in this advertisement. If this position does not fit your profile and you wish to be considered for another position directly, you can also send us your dossier via this ad or to jobs[at]itcag[dot]com.

Contact us for more information about our company, our positions or our attractive Payroll-Only programme: +41 41 760 77 01.

About us:

ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering.

We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.