Technical Coordinator – Support/Infrastructure/Multimedia/PC

Technical Coordinator – Support / Technical Infrastructure / Multimedia / PC / Network

Project / Rolle:
We are looking for a Technical Coordinator who will support our client Roche Diagnostics in Rotkreuz.

Tasks & Responsibilities:

Operation

• 1st and 2nd Level Technical Support with Key User Support Model
• Manage 3rd Level Support with int/ext Partners
• Checkups before and Event Support (physical presence) during sessions with external customers
• Documentation (as closing of initial project and as continuous task)

Maintenance

• Preventive maintenance: upgrades
• Lifecycle of Devices / SW / Infrastructure

Enhancements

• Implementation of technical devices
• Technical interfaces
• Integration of Multimedia
• Organizational interfaces to Facility Management, GIS, DIA IT departments, business IT, external vendors

Management Tasks

• Vendor Management: Maintenance- and Support-Contracts, Service Level Monitoring
• Documentation (overview on all technical devices, interfaces, connections, software)
• Adherence to Roche standards through IPC process
• Stakeholder Management: stipulation of SLAs, communication, meetings, reports, presentations
• Requirement Engineering
• Business Analysis
• Project coordination and support
• Risk Management
• Training of key users, hosts, speakers, stakeholders

Documentation (continuous task)

Must Haves:

• Trained and familiar with technical Infrastructure – AV technology, power supply installations,signal technology
• Stakeholder and Project Management with a minimum of 3 – 5 years operative experience preferred in the IVD Sector
• IT basics (PC, network, Clickshare, OS, AMS, Digital Signage)
• Experienced in requirement engineering
• Business Analysis / Risk Management
• Fluent in German / English
• Strong in social skills and communication in a intercultural environment
• Technical Multimedia Operation, Maintenance and Enhancements experience
• Willing to travel within Switzerland (approximately 20%)

Reference No.: 920080RF
Rolle: Technical Coordinator
Industry: Pharma / IT
Location: Rotkreuz
Workload: 100%
Start: 16.03.2021
Duration: 31.12.2021 (+ Option)

Should you find yourself suitable for this position then please send us your complete CV using the link in this advert.
If the position is not a perfect match and you wish to receive other opportunities directly, you can send us your CV anyway via this advert or to jobs[at]itcag[dot]com.
Contact us for further information regarding our company, our positions or our attractive payroll-only-program: +41 41 760 77 65.

About us:
ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.