Technical Engineer

Technical Engineer – process engineering / medical technology / Hardware / software / english / german

Role:

For our pharma client Roche Diagnostics in Rotkreuz we are looking for a Technical Engineer (m/w/d).

Background:

Within the Case Handling & Affiliate Support EMEA/ LATAM department for the Centralized & Point of Care Solutions business in Rotkreuz (RDI), the hiring manager is looking for a Technical Engineer to join the department. The Technical Engineer will be responsible for effective & efficient resolution of technical product complaints escalated by the customers for different Roche Diagnostics products.

Areas of responsibility:

– Full accountability for the timely management and resolution of individual customer complaints
– Applies troubleshooting & problem solving methodology and draws conclusions on individual cases.
– Performs investigations of returned customer products.
– Collaborates with interfaces such as Customer Support Centers, Affiliates, Production, Research & Development, Product Management.
– Assumes responsibility for providing information from cases in order to update product documentation. – Represents and communicates results of individual cases in interfacing meetings.
– Contributes to the lab organization, maintenance, and planning.

Must haves:

– Degree in a life science or engineering related discipline e.g. process engineering, chemistry, biochemistry
– Work experience in the area of medical technology, medical devices
– First experience in technical support, product development or testing, a technical orientation and the ability to learn new & complex systems and technologies (hardware, software & application)
– First experience in software or hardware development/support
– First experience within technical customer support, in case handling (complaints) with translating technical problems to customer language
– Knowledge of the diagnostic market is desired
– Knowledge of varied regulatory requirements and quality practices, especially in the area of complaint management (e.g., 21 CFR 820.198, ISO 10002, ISO 9001, ISO 13485)
– Very good English skills (min. C1) and good German (min. B2) skills are required

Nice to Haves:
– Sense of responsiveness; combining customer focus and service orientation with regulatory compliance
– Genuine enthusiasm and commitment to problem solving and able to communicate ideas easily to varied audiences.
– Accurate working style, the ability to organize, prioritize, delegate effectively, and to handle multiple tasks in parallel in close collaboration with the other team members.

Reference no: 921646SKN

Role: Technical Engineer

Industry: Pharmaceutical industry

Workload: 100%

Location: Rotkreuz, Switzerland

Start date: 01.08.2022

Duration: 12 months contract, with possible extension

About us:

ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.