Technical Engineer (m/w) 100%

• Full accountability for the timely management and resolution of individual customer complaints
• Applies troubleshooting & problem-solving methodology and draws conclusions on individual cases.
• Performs investigations of returned customer products.
• Collaborates with interfaces such as Production, Research & Development, Product Management,

Customer Support Centers.

• Assumes responsibility for providing information from cases in order to update product documentation.
• Represents and communicates results of individual cases in interfacing meetings.
• Contributes to the lab organization, maintenance, and planning.

Must-haves:
* Degree in a life science or engineering related discipline e.g. process engineering, chemistry, biochemistry

• First experience in technical support, product development or testing, a technical orientation and

the ability to learn new & complex systems and technologies (hardware, software & application)

• First experience in software development/support
• First experience within a Technical customer support with translating technical problems to

customer language

• First Experience in case handling, medical devices or coagulation/ hemostasis is a plus
• Very good English skills (min. C1) and good German (min. B2) skills are required

Nice to haves:
* Sense of responsiveness; combining customer focus and service orientation with regulatory compliance

• Genuine enthusiasm and commitment to problem solving and able to communicate ideas easily

to varied audiences.

• Accurate working style, the ability to organize, prioritize, delegate effectively, and to handle multiple

tasks in parallel in close collaboration with the other team members.

Reference No.: 920171AG
Role: Technical Engineer
Industry: Pharma
Location: Rotkreuz
Workload: 100%
Start: 03.05.2021
Duration: 12++

Should you find yourself suitable for this position then please send us your complete CV using the link in this advert. If the position is not a perfect match and you wish to receive other opportunities directly, you can send us your CV anyway via this advert or to jobs[at]itcag[dot]com.

Contact us for further information regarding our company, our positions or our attractive payroll-only-program: +41 41 760 77 01.

About us:

ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT and Life Science candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.