Technical Writer for Marketing Automation Tools (f/m/d)

Technical Writer for Marketing Automation Tools (f/m/d) – CRM / ServiceNow / Finance / Procurement / English

Project:
For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Technical Writer for Marketing Automation Tools.

Background:
Background: As a Technical writer for Marketing Automation tools, you will assemble, guide, implement and maintain an effective E2E documentation for the marketing tool for EpiCX program to enable better end user adoption, ultimately benefiting our business and eventually, our patients. You will be collaborating with the various product teams, developers, quality engineers, change agents and various stakeholders to build a content repository that will make our products easier to use.

Tasks & Responsibilities:
● Plan, implement and write a technical documentation for EpiCX marketing automation tools
● Study, outline, write, and edit new and existing content, working closely with various product teams to understand project and product requirements
● Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
● Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
● Collaborate with various leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
● Produce high-quality documentation by incorporating business context alongside technical details that meets applicable standards and is appropriate for its intended audience
● Maintain and upkeep the repository through every release cycle
● Create tutorials to help end-users use a variety of products
● Create and maintain the products information architecture within ServiceNow

Must Haves:
● Bachelor’s degree in Science, Information Systems, or related field
● Min. 3+ years of experience as Technical Writer or in a similar role or context
● Demonstrated experience in managing technical documentation for large transformation programs
● Experience preparing end user documents for Marketing Automation or similar systems
● Business domain knowledge for one or more of the following areas: Commercial Excellence, CRM, Multichannel, analytical/dashboards, finance/procurement
● Fluency in English
● Excellent written and verbal communication skills, with a keen eye for detail
● Flexibility and availability to work within global projects in an agile environment

Nice to have:
● Knowledge of ServiceNow and/or LMS(SCORM or AICC)
● Training such as Author training, Technical writing, Simplified technical English (ASD-100 STE) are big plus.
● Pharma Commercial Operations experience is an added advantage
● Lives the spirits of an agile innovative culture with a mindset of servant leadership
● Proven ability to quickly learn and understand complex topics
● Experience working with business stakeholders and vendors to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
● Proven ability to handle multiple topics simultaneously, with an eye for prioritization
● Strong interpersonal skills, skilled in facilitation, situational awareness, communications and mentoring
● Working knowledge of SDLC and release processes
● Passionate about learning, sharing and further developing best practices to achieve greater impact
● Strong awareness of geographic, cultural and organisational opportunities, conditions and constraints to build sound, sustainable and collaborative relationships with stakeholders.
● EpiCX is a global program, therefore flexibility to attend some meetings (not all) outside „standard“ working hours is needed to be successful.

Reference Nr.: 922116
Role: Technical Writer for Marketing Automation Tools
Industrie: Pharma
Workplace: Basel / Kaiseraugst
Pensum: 80 – 100%
Start: 12.12.22
Duration: 12++
Deadline: 11.11.2022

If you are interested in this position, please send us your complete dossier via the link in this advertisement. If this position does not fit your profile and you wish to be considered for another position directly, you can also send us your dossier via this ad or to jobs[at]itcag[dot]com.

Contact us for more information about our company, our positions or our attractive Payroll-Only programme: +41 41 760 77 01.

About us:

ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering.

We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.