Business Process Expert

Business Process Expert: PLM / SAP S/4HANA / Supply Chain / Technical Operations / Contract Manufacturing / Data Content Owners (DCOs) / Master Data Specialists / SOps / English / German

Background:

The Business Process Expert (BPE) serves as a critical bridge between global process standards and local operational execution. This role is embedded within a specific function (e.g., Site, Manufacturing, or Supply Chain) while partnering closely with the Global Business Capability Owner (BCO) Center of Excellence. As a change agent, the BPE is empowered to drive process alignment and harmonization at the site level, ensuring that local requirements are integrated into global designs while maintaining an end-to-end (E2E) mindset.

The perfect candidate has deep ERP and master data expertise with advanced, hands-on experience in SAP S/4HANA (MM, PP, SD, QM) and Product Lifecycle Management (PLM) tools, while familiarity with Roche Aspire and global SAP templates is a strong plus.

Tasks & Responsibilities:

Process Design & Alignment

• Act as a change agent to drive global process changes and alignment at the site or local level, partnering closely with Data Content Owners (DCOs) and Master Data Specialists (MDSs) to ensure master data changes are deployed timely and accurately.
• Provide local and site-specific requirements from the user network into the global process design to ensure fit-for-purpose solutions.
• Coordinate with other BPEs, Subject Matter Experts (SMEs), and Super Users to discuss ideas across processes and systems.
• Play a critical role in process harmonization by utilizing in-depth process knowledge to align local practices with global standards.
• Cross-Functional Orchestration: Facilitate the resolution of operational bottlenecks and define process enhancements that deliver measurable business value.
• Governance & Adoption: Champion the implementation and rigorous adherence to global process standards and governance frameworks.
• System & Operational Support
• Act as the site expert for both business processes and relevant systems (e.g., SAP S/4 HANA, OMP).
• Support site-specific data analysis, analytics, reporting, and troubleshooting.
• Ensure the execution of processes is robust and remains aligned with the intended global design.
• Define and manage change requests (I2Rs) during the sustainment phase, acting as the primary interface for users to submit improvement ideas via ServiceNow and presenting them to the BCO network for endorsement.
• Training & Change Management
• Lead the revision, alignment, and retirement of local Standard Operating Procedures (SOPs).
• Contribute to the creation and revision of Global Standard Processes (GSPs) and network SOPs, WI & Playbooks
• Lead the onboarding and training of new team members for site-specific processes and systems.
• Support site-wide information sharing and deployment activities during project transitions.
• ASPIRE Sustainment Accountabilities (enhancements & retrofit)
• Supporting Fit-Gap Assessments.
• Supporting Site Acceptance Testing (SAT) review and execution.
• Participating in User Acceptance Testing (UAT).
• Driving Template Sustainment by utilizing the Idea-to-Request (I2R) process, including the prioritization of site-specific requirements within the global backlog.

Must Haves:

• Functional Expertise: Must be a functional expert within their team with above-average experience in relevant business processes (Supply Chain, Technical Operations, or Contract Manufacturing).
• Innovation Mindset: Demonstrates an E2E and innovative mentality with a positive, can-do attitude.
• Change Leadership: Possesses the influence skills necessary to act as an effective change agent and challenge the status quo.
• Technical & System Proficiency: Hands-on understanding of how master data flows across core SAP S/4HANA modules (MM, PP, QM, SD) and PLM interfaces. Familiarity with the systems required to run the process, including underlying master and transactional data.
• BA/BS Degree, preferably in a technical, business or supply chain field. Masters Degree a plus
• 8+ years in the pharma industry, supply chain management or in manufacturing.
• APICS and/or SCOR certification, or equivalent relevant experience
• Proficient knowledge and experience of SAP or ERP system
• Language Skills: English is a MUST

Nice to Haves:

• Hands-on experience with external manufacturing tech transfers..
• Lean / Six Sigma Green Belt certification.
• GMP experience, Compliance for Master Data (FDA 21 CFR Part 11 and EU Annex 11)

Reference Nr.: 925167
Rolle: Business Process Expert
Industrie: Pharma
Location: Basel
Pensum: 100%
Start: ASAP (01.10.2026)
Duration: 12 + Months
Deadline: 25/08/2026

If this position has piqued your interest, please send us your complete resume. If this position does not quite match your profile and you would like to receive other positions directly, you can also send us your resume via this ad or to jobs[at]itcag[dot]com.

Contact us for more information about our company, our positions, or our attractive payroll-only program: +41 41 760 77 01.

About us:

ITech Consult is an ISO 9001:2015-certified Swiss company with offices in Germany and Ireland. ITech Consult specializes in placing highly qualified candidates for temporary staffing in the fields of IT, life sciences, and engineering. We offer temporary staffing and payroll services. This is free of charge for our candidates, and we do not charge any additional fees for payroll services.