System Support Engineer

System Support Engineer (m/f/d) – Medical/Biosafety/ System Support / GMP / IT troubleshooting / English

For our customer a big pharmaceutical company in Rotkreuz we are looking for a highly qualified System Support Engineer (m/f/d) (EW) – RZ.

Background: As a healthcare pioneer and the industry’s global leader in in-vitro diagnostics, the Diagnostics Division pushes boundaries and challenges the status quo to redefine what’s possible.

Our commitment to research and development means we can bring to the market integrated solutions in diagnostic testing, laboratory efficiency, healthcare digitalization and decision support tools and software. Our products deliver increasingly precise information to help save lives, prevent or control the risk of infection and monitor treatment effectiveness.
The RDS R&D organization operates globally, with international teams across various sites and countries, and is structured into four networks and four chapter areas. We are currently seeking a passionate and proactive individual to fill the role of System Support Engineer within the RnD Service chapter, located in Rotkreuz (CH).

As a System Support Engineer, you will be a key technical expert within a cross-functional environment, responsible for supporting Roche Diagnostic Systems throughout their entire lifecycle, from development to post-launch.

The Perfect Candidate:

The Candidate possesses a recognized vocational qualification (such as an EFZ in Mechatronics, Electronics, or Precision/Automotive Mechanics) or a tertiary degree in an engineering discipline. They offer one to three years of verified hands-on experience, demonstrating a strong aptitude for practical problem-solving within demanding technical service or maintenance environments.
The position requires solid analytical acumen, with particular emphasis on systematic root-cause analysis and structured troubleshooting across interconnected hardware, software, and IT configurations. Furthermore, the candidate demonstrates the autonomy and technical diligence necessary to independently commission, maintain, and service advanced diagnostic instrumentation. This profile is completed by professional working proficiency in both English and German, ensuring effective collaboration within cross-functional R&D engineering teams.

Tasks & Responsibilities:

• Serve as a technical expert and primary point of contact for internal customers regarding all service aspects
• Install Roche Diagnostics systems (hardware and software) across all development phases-including early prototypes-as well as according to installation manuals in the Roche Diagnostics Knowledge (RDK) database
• Perform system qualifications (IQ/OQ), execute preventive maintenance, and conduct autonomous troubleshooting and repair of hardware and software issues
• Manage the deployment and servicing of various systems and their specific configurations
• Ensure comprehensive documentation in accordance with established quality standards
• Provide technical support for global development trials

Must Haves:

• HF or university degree in an engineering or life sciences discipline (e.g., Medical Devices, Electronics/Automation, Mechatronics) or completed technical vocational training with relevant practical experience
• Initial experience in, or clear willingness to work in, a highly regulated industry and in laboratories with biosafety levels S1 and S2
• First hands-on experience in a technical or mechanical occupation
• Customer- and service-oriented team player with strong communication and collaboration skills, featuring an autonomous and proactive work style
• Proficiency in English (written and spoken) is essential; German is a plus.

Nice to Have:

• Basic knowledge of network administration and IT troubleshooting
• Prior experience servicing diagnostic instruments or involvement in equipment management
• Practical experience resolving technical issues across interdisciplinary setups (hardware, software, and laboratory workflows)
• Previous experience working in a GMP or ISO-regulated environment

Reference No : 925359SDA
Role: System Support Engineer (m/f/d)
Industry: Pharma
Workplace: Rotkreuz
Pensum: 100%
Start: 16.12.2026
Duration: 12++ months
Deadline : 04.11.2026

If you are interested in this position, please send us your complete dossier. If this position does not fit your profile and you wish to be considered for another position directly, you can also send us your dossier via this ad or to jobs[at]itcag[dot]com.

Contact us for more information about our company, our positions or our attractive Payroll-Only programme: +41 41 760 77 01.

About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering.

We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.