Application Specialist Global Customer Support

Application Specialist Global Customer Support Molecular Diagnostics – stakeholder management, laboratory experience, molecular diagnostic systems

Role:
For our client Roche based in Rotkreuz we are looking for an Application Specialist.

Global Customer Support is the global organization responsible for technical services in the Roche Diagnostics Division. More than 500 co-workers at various locations around the world provide support, training and information to local and regional service & support representatives. For our Global Customer Support (GCS) department, we are looking for a motivated Application Specialist for our cobas 4800 system. In this very versatile position, you will join a group of experienced Application Specialists providing support, training, and documentation for our molecular diagnostics assay portfolio based on PCR technology.

Areas of responsibility:
* Be part of a molecular diagnostics (PCR technology) application team supporting our cobas 4800 system
* Create, review and maintain training content and training documentation
* Maintain our training laboratory
* Offer 2nd level support for affiliates and regions, including hotline
* Give application training (virtually and face-to-face) for end customers, first level support, regional trainers and global staff
* Contribute to product specific knowledge pool by providing trouble-shooting information
* After initial onboarding period, tasks could be extended to other product lines

Professional and technical requirements:
* University degree in Natural Science (e.g. clinical biochemistry, biology) or professional education in a medical technology area
* Min. 3-5 years field or laboratory experience, preferably on molecular diagnostic systems
* Strong interpersonal and stakeholder management skills (including a “customer mindset”)
* Fluent in English, oral and written (working language is English)
* Intercultural and good communication skills
* Highly effective teamwork and collaboration skills
* Capacity to grasp topics quickly
! Graduates can also apply for this position if they come from the mentioned fields!

Nice to Haves:
* Didactical (training) skills & experience
* German language skills
* Roche experience would be a great asset

Reference no: 920361 AD
Role: Application Specialist
Industry: Pharmaceutical industry
Workload: 100%
Location: Rotkreuz, Switzerland
Start date: asap
Duration: 12 months contract, with possible extension

About us:
ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in
1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.