CIAM Business Lead

CIAM Business Lead – CIAM solution, SAP CDC , Global projects, Stakeholder Management

Role:
For our client in the Pharma industry based in Basel we are looking for a CIAM Business Lead.

As the EpiCX Consent, Identity and Access business lead, you will enable Roche to better connect & serve
all customers, globally. As part of a cross functional multi-disciplinary team you will develop a technology
ecosystem that will deliver timely & personalised information & services in a cross-channel, orchestrated
& customer-centric fashion, ensuring Roche is always highly relevant & impactful. In doing so, you will
ensure the right patients are prescribed our innovative products & cared for optimally to ensure the best
possible healthcare outcomes.

The perfect candidate:
We are looking for a candidate who has 10 years of experience in the pharmaceutical industry in CIAM
and who understand Business Strategy of CIAM. In addition, this candidate needs to be able to
communicate to different global stakeholders, collect all the details, and implement those needs in a
great product.

Areas of responsibility:
* Is an ambassador and advocate of the EpiCX program amongst our global colleagues, affiliates and all
our internal and external partners
* Champions Customer Experience and Customer Centricity within the Global organisation
* Drives the creation and harmonisation of end-to-end business processes, translating system
requirements into functional objectives
* Adopts a consultative and collaborative approach to understanding key business objectives and
transformation outcomes across Roche Pharma incorporating these into the integrated solution specification
* Creates a holistic map of the enterprise capability landscape and anticipated future needs to ensure that
all risks and opportunities are identified and flagged
* Is able to actively manage risks and issues to ensure delivery of objectives within timelines. Experienced
in the tracking of mitigations and deviations
* Drives global applicability, usability and adoption of the created solutions and deployed applications
* Initiate end-user global advisory processes to generate subject matter expertise to inform the
development and implementation of SI solutions ensuring the future ecosystem meets the needs of the
above country user base.
* Amplifies the voice of above country users within the EpicX program to develop a broader
understanding of current/future business practice and challenges
* Realises opportunities for business process enhancement to maximize return on investment against the
programs vision
* Takes full responsibility and accountability for the development of discrete aspects of ecosystem
functionality
* Leads the development, refinement and prioritisation of the SI product backlog in collaboration with the
broader EpiCX project team
* Cultivates a strong interface between the business, the supplier and IT in order to gain understanding
and alignment around how the integrated systems and their implementation can be optimized for Roche
stakeholders and customers
* Strives for exceptional customer satisfaction and acceptance, high quality and valuable deliverables, and
a high-class user-centric design and user experience of the provided capabilities and functionalities
* Is an advocate of cross functional collaboration and coaches the team to deliver high quality results

Professional and technical requirements:
* Advanced degree, (e.g. MBA, PhD, PharmD, MD, Engineer) in Engineering, Computer Science or any similar
* Min. 10 years’ experience in global matrix environment (preferred pharmaceutical industry) customer
and identity access management (CIAM) and CIAM solution development/implementation
* Experience in Product Ownership, preferred in SAP CDC
* A deep working knowledge of GDPR rules and best practices (global)
* Practical expertise in leading and managing transformation and change management required,
especially desirable is the experience in leading large-scale Global projects and systems-based business
transformations
* Fluency in written and spoken English
* Proven, demonstrable cross functional leadership skills and strong communication skills (the ability to
communicate complex messages to diverse audiences)
* Exceptional project management skills: can prioritize multiple tasks and goals to ensure timely, ontarget
and within-budget accomplishment
* Stakeholder Management – Experienced in the management of senior stakeholders including the
delivery of compelling vision and message to garner support for solution development
* Problem solving; curious and inquisitive to identify the root causes of issues and understand the impact
on customers and internal stakeholders

Reference no: 921148 AD
Role: CIAM Business Lead
Industry: Pharmaceutical industry
Workload: 100%
Location: Basel, Switzerland
Start date: asap
Duration: until 31.12.2023, with possible extension

About us:
ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and
Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in
1997 by IT professionals; hence we well understand what it means to be professionally supported in your
search for a new project and being employed.