Solution Lifecycle/ Application Manager Manufacturing Systems

Junior Solution Lifecycle Manager / Application Manager Manufacturing Systems – Service Now and HP ALM, Database / SQL, PMX or Pharma Suite

Role:
For our client in the Pharma industry based in Kaiseraugst we are looking for a Junior Solution Lifecycle Manager / Application Manager Manufacturing Systems.

Department is a developing and operating global IT solutions, which support business processes for drug product manufacturing with focus on shop floor applications. Client searching for a Junior Solution Lifecycle Manager / Application Manager to join the team.

Areas of responsibility:
* Provide application management and support, to ensure operational stability and effectiveness
of several applications
* Support our IT solutions by applying specific knowledge of systems and tools as well as
problem solving skills
* Implement and monitor system performance using defined standards and resolve or escalate
problems for resolution when appropriate
* Manage change requests to improve efficiency, functionality and reliability
* Participate in the execution and documentation of system testing. Ensures that the testing
activities are executed following the Validation/Test Plan, create or conduct computerized system
testing to ensure quality, design integrity and proper functionality.
* Write installation guides, change requests and tickets, execute informal tests in the lab.
* Supports the business, conducts the technical meetings with suppliers
* Troubleshooting in case of issues
* Incident management: accept, process, resolve issues in our Track and Trace applications

Professional and technical requirements:
* At least one year MES experience (PMX or Pharma Suite)
* Proven experience working in the pharmaceutical industry within a regulated environment /
Theoretical understanding of business processes in the manufacturing environment, Packaging
and/or Shop floor area
* Experience with Track and Trace Systems (ideally Laetus and/or OPAL, MES and automation:
Reproduce issues in applications and find solutions
* Database / SQL (analyze/understand queries)
* Good understanding of E2E packaging processes. ISA 95 and GAMP5 norms IT background
* Change management specific tools : Service Now and HP ALM
* Able to read and analyze application log files for investigation
* Knowledge of at least one programming language to be able to understand Track and tracerelated
codes and to analyze them (basic debugging)
* Ability to communicate with our colleagues and internal customers all over the world
* Flexibility to work outside of normal working hours or on-call arrangements to provide global support
* Having sense of urgency and working under pressure
* Negotiation of delays. Used to planning and reporting.
* Fluent in English (written and spoken)

Nice to Haves:
* Technical SME for IT Infrastructure topics. Provides knowledge and skills in Infrastructure topics
across the lifecycle.
* Familiarity with database such as Microsoft sql server
* German Language

Reference no: 920289 AD
Role: Junior Solution Lifecycle Manager / Application Manager Manufacturing Systems
Industry: Pharmaceutical industry
Workload: 100%
Location: Kaiseraugst, Switzerland
Start date: 01.06.2021
Duration: until 31.12.2021, with possible extension

About us:
ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.